jdbak Privacy Policy

jdbak and Your Personal Data

jdbak is a digital platform for players in Myanmar, offering football betting, live casino, and slots all in one place. We will not use your personal data for any purpose other than those stated in this policy. By reading this policy, you will have a clear understanding of what data jdbak collects and how it is kept secure.

This policy applies to all services, websites, and related digital channels provided by jdbak.run from the date we began offering them. By continuing to use jdbak's services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

We may collect the following categories of personal data in connection with the services we provide—

1.1 Information you provide directly

• Name, age, and date of birth (to verify you are 21+)
• Contact details — phone number and email address
• KBZPay, Wave Money, or AYA Pay account number details
• Bank account details for bank transfers (collected at the time of deposit or withdrawal)
• Messages sent through support chat and other communications

1.2 Information collected automatically from your usage

• IP address, browser type, and version
• The device used to access the website
• Session data, cookie data, and log files
• Gaming history — which games you played, when, and how often
• Payment records — amount, method, time, and transaction status

1.3 Information received from third parties

We may receive transaction confirmation details from the banks and payment services you use — KBZPay, Wave Money, AYA Pay — when processing payments. This information is used only to verify your account and confirm transaction security.

jdbak uses your personal information only for the following purposes—

• To open and verify your jdbak account
• To process deposits, withdrawals (KBZPay, Wave Money, AYA Pay, Bank Transfer), and bonus payments
• To provide 24/7 customer support via Live Chat and email
• To monitor gaming activity and promote Responsible Gaming
• To prevent fraud and verify transaction security
• To continuously improve our services, platform features, and user experience
• To carry out legal compliance obligations

We do not use your personal information to sell advertising data or share it with unrelated third parties beyond what is described in this policy.

jdbak does not sell, forward, or share your personal information with anyone except in the following circumstances—

3.1 Service Providers

Our trusted partners who handle Payment Processing, Game Software, Server Infrastructure, and Customer Support Platform will only have access to the limited personal information needed to perform those services, and are not permitted to use that data for their own purposes.

3.2 Legal Disclosure

When we receive a court order, legal request, or demand from a regulatory authority, we may disclose information as required by law.

3.3 Business Changes

In the event of a jdbak merger, acquisition, or partial transfer, personal information may pass to the receiving entity, and this policy will continue to apply.

The jdbak.run website uses cookie technology to improve your browsing experience and to keep our services running properly.

Types of cookies we use

• Essential Cookies: Cookies required for the website to function properly — includes Login Session and Security Token
• Functional Cookies: To save your chosen language and display settings
• Analytics Cookies: To understand how the website is used and make improvements

You can disable cookies through your browser settings, but please note that some features of the website may be affected.

We take the security of your personal information very seriously. jdbak applies the following technical and organisational measures—

• SSL (Secure Socket Layer) encryption — protects all data in transit
• Strict database Access Control — only authorised personnel can access data
• Payment-related data is stored in encrypted form
• Regular Security Audits and Penetration Testing
• Staff data-handling training and compliance policies

We acknowledge, however, that no digital service is 100% secure. Please keep a strong password on your own side to better protect your personal information.

jdbak will retain personal data for as long as necessary to provide the service and to meet any legal obligations.

• Account data — may be retained after account closure until all legal obligations are fulfilled
• Financial transaction records — retained for the period required under applicable financial regulations
• Communication records — may be retained for 1 to 3 years after the support matter is resolved
• Analytics data — typically aggregated and deleted within 1 year

You may request to close your account and delete your data. However, data related to legal obligations cannot be deleted until those obligations are fulfilled.

Every player at jdbak has the following rights regarding their personal data—

Right of Access

You can request to view what personal data jdbak holds about you and how it is being used.

Right of Rectification

You can request correction of any inaccurate or incomplete data.

Right to Erasure

You can request deletion of personal data that is no longer needed to provide the service or to meet legal requirements.

Right of Portability

You can request a copy of the personal data you have provided in a readable digital format.

Right to Object

You can object to the processing of your data where it is based on our legitimate interests.

To exercise any of these rights, send an email with your details to [email protected] — you can also reach us via 24/7 Live Chat. We will act on your request as soon as it is received.

jdbak services are only accessible to persons aged 21+. We do not knowingly collect personal data from anyone under 21. As a precaution, age is verified at the time of registration. We commit to deleting immediately any data belonging to a person under 21 should we become aware that such data has reached us.

jdbak may review and update this policy from time to time as the platform evolves. When any significant changes are made, players will be notified through the platform and the "Last Updated" date on this policy will be revised. Continued use of the services will be treated as acceptance of the updated policy.

For questions, data requests, or complaints related to this policy, you can reach jdbak's privacy support team through the following channels—

• 24/7 Live Chat — available in Myanmar language on the website for immediate assistance
• Email — [email protected]

We will do our best to act on your request promptly, and will make every effort to resolve more complex matters as quickly as possible.